- Categories:Service support
- Time of issue:2020-10-26 10:57:27
1. When you have questions, you can first turn to your nearest dealer. If the dealer cannot solve this problem, you can feedback your request to our hotline service in the shortest possible time, and our hotline service staff will directly serve you.
2. When you have a question, you can also post your question on the message board. Please be sure to leave your E-mail and phone number. Our service staff will reply to your message within two working days, and we Will inform you as soon as possible.
3. We will establish visit files for telephone visiting users, record all problem information, conduct user return visits to the handling of related problems, ensure that all problems are solved on time and thoroughly, and reply and solve within the date promised to users.
4. Real-time monitoring of user problems, improve early warning capabilities, timely feedback to relevant departments, and take active actions to prevent problems from recurring.
5. Regularly summarize the user's questions, and publish the answers in a timely manner on the homepage of Taichuang Plastics or fax to users by phone.
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